IT Support for Distance Learners
Distance learning students having technical difficulties are advised to:
- Telephone: 01392 262854 Monday-Friday 9.30am-4pm (not including bank holidays).
Telephone support may be available at other times, but this cannot be guaranteed.
- Email: email@example.com at any time.
The virtual learning environment that is used by the University is Moodle, an open source software that is compatible with almost all browsers (and certainly all the current browsers), so you shouldn't need any additional software or installs in in order to acccess course content.
You will however need a username and password and this will be emailed to you prior to starting the course (usually 4 or 5 days depending on when you registered in relation to the course starting). Please check your 'spam' folder if this doesn't appear in your inbox by the time the course starts and then contact firstname.lastname@example.org if it hasn't arrived. This is not the same username and password that you created if you registered on the website to enrol.